(1) Please fill out Exchange / Return Form received with original invoice in shoe box.

(2) You must Call / Email customer care and advise your reason for Exchange / Return before proceeding with any step with regards to a Exchange / Return. 

[NOTE: If you send an item without notifying Zoom Online and the item(s) do not meet Zoom Online Exchange and Return requirements Zoom Online will not be held accountable for the delivery expense.

Click here to see returns policy

3) If the reason is a Zoom Online error (Zoom Online to accept delivery charge)

If the Reason is the customers error (Customer to accept delivery charge)

The customer has 2 options: 

If the delivery cost is for the customers expense (4.1 & 4.2) 

If the cost is a Zoom Online expense, points (4.1 & 4.2) don’t apply to the customer. 

(4.1) Once the delivery expense is allocated, Zoom Online will issue our Delivery Company to come collect the agreed item(s) from your submitted address online. 


(4.2) You may organize with your area post office to deliver item(s) to our Delivery address (bottom of this page). Please ensure all items sent via post office are insured. 

(Point 5 only refers to Zoom Online Collection Services; if you have sent your item(s) via post please refer to point (6) 

(5) The Delivery company will phone the customer to confirm a time for collection To ensure someone will be at the submitted address for collection. 

(6) Zoom Online to receive item(s) and justify the customers reason for Exchange / Return 

(7) Once justified Zoom Online will fulfil the customers request for Exchange / Refund 

Please send all item(s) for Exchange / Return to the address below


18 Island Park,

Auckland Street,

Paarden Eiland,


Cape Town,

South Africa